REFUND POLICY
At Shades of Pearl, customer satisfaction is our top priority. While we do not offer monetary refunds on regular purchases (except under special circumstances such as lost shipments), we are committed to delivering premium-quality products and transparent service. Each item is described and photographed with great care to ensure accuracy. We encourage customers to review all product details thoroughly before placing an order.
In the rare event that a package is lost in transit, a full refund will be issued. For any other concerns, our customer support team is available to assist and ensure a seamless shopping experience.
RETURNS & EXCHANGES
We offer a 10–15 day return and exchange policy from the date of delivery, valid only for items that are damaged, defective, or incorrectly shipped.
Please note: Our jewellery is handcrafted by skilled artisans, which means each piece is unique. Natural variations in stones or pearls, as well as slight differences in color or design due to screen resolution or the handmade process, do not qualify for returns or exchanges.
Returns and Exchanges are accepted only in the following situations:
Item received is damaged or broken during shipping
Incorrect item received
Important Conditions:
Items must be returned in their original packaging and unworn condition.
Customized items, sale/discounted purchases, and products bought via store credit or gift cards are not eligible for return or exchange.
Return/Exchange Process
Email us at contact@shadesofpearl.com within 3 days of receiving your order.
Attach clear photos of the damaged or incorrect item.
Once approved by our Quality Control team, we will schedule a pickup from your address.
After we receive the item in good condition, we will dispatch a replacement. The replacement product will be delivered within 10-15 days from the dispatch date. If the item is out of stock, a store credit will be issued, valid for 45 days.
If a refund has been approved, the payment will be returned within 5–10 days. The refunded amount will be credited to your account within 10-15 days, depending on your bank or payment provider.
Note: Returns and exchanges will not be accepted after 15 days from the delivery date.
We do not accept returns/exchanges for:
Sale or promotional items
Customized orders
Used, worn, or damaged products
Color/design variations due to device display or handcrafted nature
Orders with incorrect or incomplete addresses
Orders refused at delivery or where delivery fails repeatedly
Size issues (please review size charts carefully before ordering)
REPAIRS
Need a repair? We’re here to help.
Contact us via:
Email: customer@shadesofpearl.com
WhatsApp: +91 99717 79469
Instagram: @shadesofpearls
Repairs are available only for products purchased directly from our website. If your item was purchased through a third party, please contact the seller directly.
Repair fees may apply depending on the damage and material availability.
All repairs are handled by our in-house artisans to preserve quality and craftsmanship.
We offer free repairs for up to 6 months from the date of purchase, except in cases of misuse or non-manufacturing damage.